Orders ship within 1-3 business days. Standard UK delivery takes 2-4 days from dispatch.

Shipping within the United Kingdom

• We ship all UK orders using Evri.
• Please allow 3-5 business days for delivery from the date of dispatch.
• You will receive a tracking number once your order has been shipped.

International Shipping

• For orders outside of the United Kingdom, we ship via Royal Mail.
• Delivery times may vary depending on the destination. Please allow additional time for international shipping.
• A tracking number will be provided once your order has been dispatched.

Important Information

• Orders are processed within 1-2 business days.
• Shipping times may be affected during holidays or due to unforeseen circumstances.
• Customs and import duties may apply for international orders, and are the responsibility of the customer.

We appreciate your patience and understanding. If you have any questions about your order or need further assistance, feel free to contact our support team at info@commotion.wtf.

At Commotion, we do not offer refunds for change of mind, incorrect sizing, or any reason other than a fault with the product. We encourage you to review product descriptions and size guides thoroughly before making a purchase.

If you believe your garment is faulty, we are committed to resolving the issue. Faulty items can be returned for inspection and assessment. If a fault is confirmed, we will offer you one of the following solutions:

- Replacement of the item (subject to availability)

- Repair of the item (where possible)

- Store credit

To initiate a return for a faulty garment, please follow these steps:

1. Contact our customer service team at info@commotion.wtf within 14 days of receiving your order.

2. Provide your order number, a description of the fault, and photographs (if applicable).

3. Our team will guide you through the next steps, including shipping instructions.

- The item must be in its original condition, unworn and unwashed.

- Tags and packaging must remain intact.

- Proof of purchase is required.

Processing Time

Once the returned item is received and assessed, we will notify you of the outcome within 5-7 business days.

Exclusions

- Normal wear and tear

- Damage caused by improper care or accidents

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our support team.

Effective Date: 28 December 2024

Welcome to Commotion. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General Information Commotion operates this website and offers products subject to your acceptance of these terms. We reserve the right to update, modify, or replace any part of these Terms of Service without prior notice. Your continued use of the website constitutes acceptance of those changes.

2. Eligibility By using this site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

3. Products and Availability All products listed are subject to availability. We reserve the right to discontinue or modify products without prior notice. Descriptions and prices of products are subject to change at any time.

4. Orders and Payment

• By placing an order, you agree to provide accurate and complete information.
• We reserve the right to refuse or cancel orders for any reason, including suspected fraud.
• Payment must be completed at the time of purchase. Accepted payment methods are listed at checkout.

5. Shipping and Delivery Shipping policies and delivery timelines are outlined in our Shipping Policy. Commotion is not responsible for delays or lost shipments caused by courier services.

6. Returns and Refunds Please review our Returns & Refunds Policy for details on returning faulty garments. Refunds are only issued for faulty products.

7. Intellectual Property All content on this website, including text, images, logos, and designs, is the property of Commotion and may not be copied, distributed, or used without our express permission.

8. User Conduct You agree not to use the website for any unlawful purpose, including but not limited to transmitting malicious software or engaging in fraudulent activity.

9. Limitation of Liability Commotion is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

10. Governing Law These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.

Contact Information For any questions regarding these Terms of Service, please contact us at info@commotion.wtf.