FAQ

 

Commotion Returns & Refunds Policy

Thank you for shopping with Commotion. We value your satisfaction and strive to ensure the highest quality in every garment we produce. Please carefully read our returns and refunds policy below.

Refunds

At Commotion, we do not offer refunds for change of mind, incorrect sizing, or any reason other than a fault with the product. We encourage you to review product descriptions and size guides thoroughly before making a purchase.

Returns for Faulty Garments

If you believe your garment is faulty, we are committed to resolving the issue. Faulty items can be returned for inspection and assessment. If a fault is confirmed, we will offer you one of the following solutions:

- Replacement of the item (subject to availability)

- Repair of the item (where possible)

- Store credit

How to Initiate a Return

To initiate a return for a faulty garment, please follow these steps:

1. Contact our customer service team at info@commotion.wtf within 14 days of receiving your order.

2. Provide your order number, a description of the fault, and photographs (if applicable).

3. Our team will guide you through the next steps, including shipping instructions.

Conditions for Returns

- The item must be in its original condition, unworn and unwashed.

- Tags and packaging must remain intact.

- Proof of purchase is required.

Processing Time

Once the returned item is received and assessed, we will notify you of the outcome within 5-7 business days.

Exclusions

- Normal wear and tear

- Damage caused by improper care or accidents

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our support team.